Ahee

Return Policy:
If you are not completely satisfied with your purchase, we are happy to return any unworn, unaltered items for a full refund or store credit. You must return your purchase within 14 days of receiving it.

Returns must be received by us in the original box and in brand new condition, accompanied by the original receipt along with your name, address and phone number. Please note, we do not accept returns on visibly worn items, custom-made items or altered items.

Please indicate if you would like to receive store credit, and we would be happy to issue full credit to your account, which does not expire.

Due to the custom nature of our products, we do not accept returns on items that have been sized, engraved or otherwise altered, either by us, or by a third party.

You may return your purchase in store or mail it to:

ETAJ Co.
ATTN: Returns
20139 Mack Ave
Grosse Pointe Woods, MI 48236

Ahee Jewelers is not responsible for lost packages, therefore you should insure all shipments.

Returns may take up to two weeks to process, and approximately a month to appear on your credit card statement.

If you have any questions, feel free to contact us at (313) 886-4600 Monday through Saturday 10am-6pm EST (Thursday: 10am-8pm EST).

Shipping Policy:
We offer free overnight shipping on all Ahee.com orders shipping to the Continental United States. We do not ship internationally or to P.O. boxes.

We will do our absolute best to ensure that items are shipped the day the order is placed, if placed on a business day. However, if an item is ordered after 3pm EST, the shipment may be delayed by an additional day. Please note, in some instances order and payment processing may take up to 24 hours and may delay shipment. Further, if an item is being altered (sizing, engraving, etc), then shipment may take an additional 2-3 weeks. For a more accurate time frame, please call us at (313) 886-4600 Monday through Saturday 10am-6pm EST (Thursday: 10am-8pm EST).

Please note, rings ordered in sizes that not in stock may take 2-3 weeks to ship, and are non-refundable.

FedEx requires a signature for all deliveries. Please do your best to ensure that someone will be able to sign for the delivery when it arrives.

We will do anything possible to meet your delivery requirements. Please do not hesitate to contact us with any questions or concerns.

Ring Disclaimer:
Please note, rings ordered in sizes that are not in stock may take and additional 2-3 weeks to ship, and are non-refundable.

Please note, that if a ring is not sizeable, we may be able to custom make it for you. Please contact a salesperson at (313) 886-4600 Monday through Saturday 10am-6pm EST (Thursday: 10am-8pm EST).

Sales terms:
Due to the custom nature of our products, we do not accept returns on items that have been sized, engraved or otherwise altered, either by us, or by a third party.

All items on the website are subject to prior sale. Although we attempt to display only items that are available for purchase, occasionally we may list an item that is unavailable. We do apologize for any inconvenience this may cause.

Although we strive to ensure that each product image is as accurate as possible, some pieces may appear slightly smaller or larger than their actual size. Further, various factors, including the display and color capabilities of your computer monitor, may affect how the product image displays on your screen. We are not responsible for the display of any color, texture or detail of our merchandise on your computer screen, and cannot guarantee the accuracy.

Product prices are subject to change at our discretion. We reserve the right to cancel an order and refund the customer’s money if we find that a price was listed incorrectly.

Although we strive to ensure that all product details are 100% accurate, there may be occasions where product descriptions contain errors. We reserve the right to change product details and images at any time (including after you have submitted your order) at our discretion.

Trademark Policy:
Ahee, Ahee Jewelers and Edmund T. Ahee Jewelers are trademarks of Edmund T. Ahee Jewelry Co., Inc. doing business as Edmund T. Ahee Jewelers. Ahee Jewelers reserves all of its rights with regard to this and any product images, styles and designs or any other Ahee Jewelers trademarks appearing on this website. This site may also contain trade names and trademarks of other companies that are the property of their respective owners and product images, styles and designs of its suppliers that are protected by U.S. and international copyright laws.

Privacy Policy:

Collection of Personal Information:
When you register with our site, or make a purchase, we retain some personal information for our records. Personal information means any information that is connected to an identified person, or that may be used to determine an individual, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information. We store personal information in a secure, confidential database. This data is used primarily to process orders made on our online store and to expedite customer service and the delivery of goods you have ordered. We may also use a mailing address that a visitor issues for a variety of promotional-related reasons, such as notification of current products, services or promotions. Your mailing address and telephone number may also be utilized to inform you about orders placed on-line or to provide information that you desire.

Email addresses:
E-mail is not inevitably secure against all forms of intrusion. If your communication includes sensitive information about you and your preference is not to convey this information by these means, please contact us by mail or telephone instead of e-mail. We collect e-mail addresses that are offered by the visitor from e-mail messages addressed to our company or its employees, through visitor involvement in surveys and site registrations or issued by the visitor when placing an order on the site.

We store our email addresses in a confidential customer database. We do not share our email lists with third parties.

We use the e-mail addresses for marketing objectives and to notify our customers about our products, events, services or other items of interest. Additionally, we use the e-mail addresses to inform visitors about the latest updates to our website, to deliver product or service news advisories, or to send newsletters and promotions. We also use the e-mail addresses to reply to customer questions, to deliver impeccable customer service and to elicit customer satisfaction and feedback.

Payment information:
For your security, we do not store full credit or debit card numbers to our customer database, nor do we save other sensitive cardholder data, including expiration dates or card security codes.

Cookies:
A cookie is an element of data that a website can send to your browser, which may then be stored on your system. To use portions of our site you must adjust your browser to receive cookies. You can position your browser to inform you when you receive a cookie, allowing you the opportunity to decide whether to accept it.

Ahee.com uses session cookies. These cookies are used for an assortment of reasons such as keeping track of pages a visitor views, the amount of time spent on different web pages, items in your shopping cart, to keep track of your login name and passwords and to mark a session timeout. The cookies are not tied to a visitor's personal information. This information is coded and stored in a cookie during that session. The cookie is removed from the visitor's computer when the visitor logs out or shuts off his or her browser.

Disclosure:
Ahee.com adheres to applicable law and legal obligations to respond to governmental, law enforcement and court requests for personal and/or other information and data about our visitors and their negotiations. Ahee.com's legal counsel may obtain and use your personal and/or other information or data in the event of a controversy, in response to legal process or law enforcement inquiries, abuse of our website, protect your safety or the safety of others, violation of our rights or Terms of Service Policy.

Transaction Logging:
We retain a log file of all actions that are launched or facilitated using our website in order to summarize, record and store data pertaining to the transaction. Access to this data is confined to internal usage by authorized Ahee employees who administer our network and website.

Domain Name and IP Address:
We accumulate the domain names and IP addresses of our visitors for statistical purposes, in order to evaluate use, to refine the content or receptivity of our site or to tailor the content or layout of the site for the individual visitor. We do not release this information to third parties. We may also collect data relating to our visitors' traffic patterns from the data that we collect and keep concerning the IP addresses and domain names of our visitors, and we may reveal such collected data about our users with third parties such as our business partners, distributors, and service and support providers.

You may visit our website unidentified by using relevant software or web services obtainable from or through third parties.

Google remarketing and Google Advertizing:
When you browse our website we use and have implemented the “Google remarketing” tool, and as part of this we allow Google to collect data, in the form of “cookies” about your visit to our website for the purpose of using this information and being able to display relevant advertisements and other information on the Google network and other Google sources such as, but not limited to, the Gmail service. We do not provide Google with any of your personal information other than the above.

Third party vendors, including Google, show our ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.

You can always opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Alternatively you can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

Data Security:
We use specific physical, electronic, and managerial procedures to ensure the security of the data you share with us. We have taken sensible precautions to protect against misuse, theft, loss, unauthorized access, disclosure, alteration or destruction of your personal information. Additionally, we use industry-standard 128-Bit SSL Encryption to increase the security of data transmissions.  While we make our best effort to protect your personal information, we cannot guarantee the security of the information you forward to us, and so we encourage you to take every preventative measure to protect your personal information when you are on the Internet. We propose that you change your passwords often, that your passwords contain a combination of letters and numbers, and that you make sure that you are using a secure browser. Products and services are accessible for privacy protection while navigating the Web. See an overview of many privacy-related tools.

Third Party Affiliated Sites:
Ahee Jewelers website includes links to other sites. When you click on one of these links you are being relocated to a website controlled by someone other than Ahee Jewelers, and the operator of that website may have a different or contrasting privacy policy. Ahee Jewelers does not share your personal information with these websites and is not liable for their individual privacy practices. We urge you to inspect the privacy policies of these operators.